Return & Refunds
Subject to the following provisions of this clause, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by BAM-B Limited subject to the following condition:
BAM-B Ltd. is not under liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer and/or (d) for Products not manufactured by BAM-B Limited, in respect of which the customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to BAM-B Limited.
BAM-B Limited's high quality jewellery should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you return the goods to the address provided within 7 days of delivery of the Products in question. Please note that earrings and engraved jewellery pieces are un-refundable.
Products should be returned to us in accordance with the clause as stated above, without dispute. In each case, BAM-B Limited will have no further liability.
If you exercise your right to cancel or to return the Product(s), the following procedure must be followed:
Contact the BAM-B Limited within 7 working days after the date of delivery of the Product(s) to you to obtain a delivery address to return the Product(s) to;
Secure the Product(s) and all of the original packing materials, including a copy of the delivery note/invoice, in a plainly wrapped cardboard box or jiffy bag (the post office has these available if you do not have);
Send the Product(s) by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. BAM-B Limited will not be responsible for items lost or damaged during shipping.
Clearly print your name and address on the outside of the package in the return area.
Mail the package to: BAM-B RETURNS OFFICE:
101 Bolingbroke Grove
BAM-B - No. 2
Please be careful: You should NOT write jewellery or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Returns are simple, but are subject to certain rules:
(a) the item MUST be received by BAM-B Limited within seven days from the date of delivery of the order to.
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund. Due to reasons of hygiene, earrings are not refundable;
BAM-B Limited will refund the cost of the item less the postage and packing. Refunds will be made in the same form as the original purchase.
All requests will be processed after our office inspects and verifies the condition of the Products. Returns take approximately five business days to process upon receipt of the item.